Problem

A leading pharmaceutical company wanted to understand the experience of patients on a mature drug for COPD, and the drivers for physicians and patients to initiate or terminate therapy.

Solution

  • Conducted a mixed qualitative and quantitative research project with 12 high-prescribing physicians and 12 patients currently on the drug to understand :
  • The typical patient characteristics for this drug
  • Key drivers and obstacles to use of this drug among physicians and patients
  • Reactions to relationship marketing materials
  • Opportunities to support the brand cost-efficiently
  • Research was conducted through Web-Assisted TDIs to collect key data points while allowing spontaneous probes

Outcome

  • A clear understanding of the drug and the physicians and patients who use it
  • Feedback on relationship marketing materials and how to utilize them to ensure optimal success
  • Results from this project were used to drive repositioning of project and successful direct to patient campaign